FAQ
Do I have to pay for shipping?

Shipping of all products within the continental United States is free. If you are returning an item, please see our shipping and handling page for more details.

Do I have to pay sales tax?

You only have to pay sales tax if you are located in the state of Washington.

When will my credit card be charged?

PayPal handles our point of sales which is processed at the time of the order.

How do I cancel my order after it has been placed?

Customer service is a priority with us. This includes processing your order ASAP. Please contact us within 24 hours if you need to cancel your order. On items labeled “Custom Made”, we cannot accept returns, refunds or give credit.

How safe is your credit card processing?

We use PayPal for a reason. They have one of the most secure platforms in the industry which is under 24/7 monitoring for suspicious activity.

Has my order shipped?

Once your order has been shipped, you will receive a tracking number which will let you know the progress of your item. It is important to provide us with your e mail that you want the tracking number sent to.

How long does it take to get my order once it has shipped.

To provide free shipping, we use ground transportation which usually delivers within 7 to 10 business days. Your tracking number will show the carriers approximate delivery day. If your item does not show up when it is scheduled to be delivered, please contact the courier service directly with your tracking number. When ordering, please allow extra delivery time during holiday seasons and extreme weather conditions.

How do I make a return?

Please see our RETURNS page.

Do you ship to PO boxes?

Unfortunately we do not ship to PO boxes. Please provide a physical address when placing an order. Thank you

Sign-Up For Our Mailing List
Tell us about yourself.

*We will never sell or misuse any information you provide to us.

One Hudson Road Monthly Giveaway
Monthly Giveaway Contest Rules
Contest Rules:

1. We would like to reward our loyal customers without making them jump thru hoops. If you make a purchase with us your name will automatically be entered for our month end drawing.

Nothing to fill out.

2. Must be 18 years or older to enter to be eligible to win the prize.

3. Void where prohibited by law.

4. Prizes are non-transferable and not redeemable for cash.

5. Employees of One Hudson Road or it's vendors, its subsidiaries, affiliates, and their families are not eligible to enter.

6. All federal, state and local laws and regulations apply.

7. Winner must meet eligibility requirements as required by One Hudson Road.

9. Entrants agree to give permission to use entrant(s) name and/or likeness for the purpose of advertising and trade without compensation. We would love to have a photo of you with your new product if it works for you.. All decisions made by One Hudson Road are final.

10. Sorry; only USA residents are eligible to enter at this time.