At this time we do not ship to PO Boxes. Free shipping is within the Continental USA.
We want you to be happy and 100% satisfied. We are happy to provide a refund, exchange or replacement within 10 days from receipt of shipment (excluding return shipping charges) All items MUST be returned unused and with all original tags attached and packing.
All returned items must be in the condition that they were in when you received them. If your blanket comes in a Pendleton box please wrap the box as the box is part of the Pendleton presentation. Hint: If you destroyed the white wrapping we sent your item with; a CLEAN garbage bag will work... If we don't have the box in good condition we cannot resell the item. Items must be unworn, unwashed, and have all tags attached.
Steals and Deals: Most are available to return in 7 days unless FINAL SALE is noted in the listing you've purchased.
Some times steals and deals have (particulates)??? This means someone opened the bag and tried it on the bed etc. Do they have a black lab or white kitty? It is too much work to take a giant magnifying glass to inspect each return so that is also why you are getting a nifty discount with the Steals and Deals.
RUG RETURNS: We will give you an address for rug returns. Most of our rugs come directly from the factory. We will give you an address dependent on the brand.
How to Return Product
Before you send an item back, Please contact us with the issue and reason for return so we can give you a return authorization number. YOU MUST HAVE A AUTHORIZATION NUMBER TO RETURN AN ITEM AND INCLUDE IT WITH THE ITEM. This assures a speedier refund. All returned items must be in the condition that they were in when you received them.
We will give you a shipping label to save your costs and your time. You can either call UPS to pick it up or drop it off anywhere UPS picks up.
After we receive and inspect your return, we will issue an exchange or refund for the cost of your item less the shipping fees within 4 days.
There are a lot of websites that charge a re-stocking fee. We understand and choose not to do so unless your item comes back smelling like Uncle Festers cigars and Ben Gay.
We are picky about what we re-sell and don't want to disappoint someone else. We also understand Friday night 3 glasses of wine shopping adventures (just let us know before Monday morning when we go to ship your goodies).
10310 Gravelly Lake DR
Lakewood, WA 98499
Your refund will be issued within 4 days from our receipt and inspection of item. Payment will be in the form originally used to purchase your item. Of course all returns must be in the original condition and not altered or damaged. If you have any questions about your refund, please contact us at firstname.lastname@example.org We DO read our e-mails on the weekend but will likely respond Monday morning.
The information provided on this website is for information purposes only and is provided solely as a guide to assist you in forming your own opinions. Although the information on the website has been obtained from sources believed to be reliable, it is provided on an "as is" basis without a warranty of any kind. None of the information is legal advice or the opinion of any professional or expert.
This website originates from within the United States. Access to this website may not be legal outside of the United States. Maxwell-Jade Inc. makes no claim that this website may be used in any other jurisdiction. If you access this website from outside the United States, you do so at your own risk and you are responsible for complying with the laws of any other jurisdiction.
*We will never sell or misuse any information you provide to us.
1. We would like to reward our loyal customers without making them jump thru hoops. If you make a purchase with us your name will automatically be entered for our month end drawing.
Nothing to fill out.
2. Must be 18 years or older to enter to be eligible to win the prize.
3. Void where prohibited by law.
4. Prizes are non-transferable and not redeemable for cash.
5. Employees of One Hudson Road or it's vendors, its subsidiaries, affiliates, and their families are not eligible to enter.
6. All federal, state and local laws and regulations apply.
7. Winner must meet eligibility requirements as required by One Hudson Road.
9. Entrants agree to give permission to use entrant(s) name and/or likeness for the purpose of advertising and trade without compensation. We would love to have a photo of you with your new product if it works for you.. All decisions made by One Hudson Road are final.
10. Sorry; only USA residents are eligible to enter at this time.